Returns & Exchanges
Can I return items I have purchased on sabinegetty.com?
Yes you can! If you are not 100% satisfied with your purchase for any reason, just call or email us to get the return process started. You have 14 days to return an item for a full refund. Please contact firstname.lastname@example.org to return/exchange an item and we will send you an RMA.
How will I receive a refund?
You will receive a refund in the form of the original method of payment.
All items must be returned in the original packaging, including any signature packaging materials.
Any returned products which are damaged or do not include the packaging materials will not be accepted and will be returned to you. Refunds or credits will not be processed until the item are returned and inspected by us.
Are any items exempt from returns?
We cannot accept any product returned outside of the 14 day return policy. In addition, we don't allow returns or exchanges on any earrings for hygiene purposes.
Can I exchange items I have purchased on sabinegetty.com?
Exchanges on items are available. Please contact email@example.com to discuss.
If the cost of your new item is more than that of the item you originally ordered, your original method of payment will be charged the price difference, in addition to the applicable new shipping fee.
Can I make an exchange or return at your store?
All exchanges and returns are complimentary at our Berkeley Square showroom.
How do I ship items?
We prefer our products are returned to us using FedEx, UPS, or DHL, or a reputable London courier service to ensure the products are protected and insured. However, you may return goods at your sole risk and expense using any safe and secured means. Returns may be sent to this address:
Returns and Exchanges
52 Berkeley Square
Please check the shipping options at checkout for specific delivery options and fees. No C.O.D. orders can be accepted.
Please note that the posted shipping time frame, if provided, may vary from item to item. The posted shipping time frame is contingent upon credit card approval and may be delayed should we experience difficulties in obtaining authorization. These shipping terms, including the terms set forth in any shipping guidelines we may now have or may later adopt, are accepted by you by placing an order with us.
We are not responsible for any international shipping delays caused by the customs clearance process.
Shipping Fees, Taxes, and International Duties
Shipping options will be given at time of checkout.
If Goods are being ordered from outside the UK, import duties and taxes may be incurred once your Goods reach their destination. Sabine Getty Ltd is not responsible for these charges and we undertake to make no calculations or estimates in this regard. If you are buying internationally, you are advised to contact your local customs authorities for further details on costs and procedures. As the purchaser of the Goods, you will also be the importer of record and as such should ensure that your purchase is in full compliance with the laws of the country into which the Goods are being imported. Please be aware that Goods may be inspected on arrival at port for customs purposes and Sabine Getty Ltd cannot guarantee that the packaging of your Goods will be free of signs of tampering.